• Identifying, using, and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce.
  
• Install and support Windows OS including command line & client support. System configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
• Troubleshoot PC and mobile device issues including common OS, malware and security issues.
• Explain types of networks and connections including TCP/IP, WIFI and SOHO.
• Troubleshoot real-world device and network issues quickly and efficiently.
• Identify and protect against security vulnerabilities for devices and their network connections.
• Install & configure laptops and other mobile devices and support applications to ensure connectivity for end- users.
• Compare & contrast cloud computing concepts & set up client-side virtualization.
• Follow best practices for safety, environmental impacts, and communication and professionalism.

COURSE HANDOUT

• Course handout / study guide
• Practice exam
• Toolkit